pastiwin Platform Privacy Notice
This page describes what we collect when you use pastiwin and how we keep that data protected. We collect information necessary to verify your identity, process your payments, and provide customer support. We do not sell your personal data to third parties. Our approach to privacy is straightforward: we collect only what we need, we store it securely, and we use it only for the purposes we describe here.
We at pastiwin operate across supported jurisdictions in Southeast Asia, with a focus on Indonesia-region users. Our servers may sit outside your jurisdiction, but we apply consistent data protection standards regardless of where your data is stored. By creating an account on pastiwin, you consent to the data practices outlined in this notice.
If you have questions about how we handle your information, our customer support team can provide clarification. You also have rights regarding your data — we explain those rights below.
What data we collect on pastiwin
We collect your personal information in several ways. When you open an account on pastiwin, we ask for your full name, date of birth, national ID number, email address, and phone number. We use this information to verify your identity and comply with local regulations. We also collect information about your account activity — which games you play, which sportsbook markets you access, your deposit and withdrawal history, and your account balance.
When you make a deposit or withdrawal on pastiwin, we collect payment details. If you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction amount and timestamp. If you use a bank virtual account (mobile banking, local payment, online payment, or e-wallet), we record your bank details and transfer confirmation. We do not store your full payment credentials — we store only the information necessary to process your transaction and prevent fraud.
We also collect technical information about how you access pastiwin. This includes your device type (Android phone, iPhone, or web browser), your IP address, and your approximate location based on IP geolocation. We use this information to detect suspicious activity, prevent fraud, and improve our platform's performance.
We do not collect sensitive data unnecessarily
We do not ask for your password, your full payment card number, or your banking PIN. We do not collect biometric data or health information. We collect only what is required to verify your identity and process your transactions on pastiwin.
How we use your data on pastiwin
We use your personal information for several purposes. First, we use it to verify your identity and prevent fraud. When you open an account on pastiwin, we check your information against our records and local regulatory databases. We use your data to detect duplicate accounts, suspicious login patterns, and unauthorized access attempts.
Second, we use your data to process your deposits and withdrawals. When you request a cashout on pastiwin, we use your payment details to send funds to your chosen method. We may request additional verification before processing your first withdrawal — this is a standard security practice.
Third, we use your data to provide customer support. If you contact our support team with a question or complaint, we use your account information to investigate and respond. We keep records of your support interactions to improve our service and resolve disputes.
Fourth, we use your data to comply with local laws and regulations. We may be required to share your information with government agencies, tax authorities, or law enforcement in supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. We comply with such requests as required by law.
Third-party processors and data sharing
We at pastiwin work with third-party service providers to operate our platform. These include payment processors, identity verification services, and cloud hosting providers. We share your personal information with these providers only to the extent necessary to provide our service. We require all third-party processors to maintain the same data protection standards we apply.
We do not sell your data to advertisers, data brokers, or marketing companies. We do not share your account activity with other users. We do not disclose your payment methods to other account holders on pastiwin. Your data remains confidential except where we are required by law to disclose it.
Cookies and tracking on pastiwin
We use cookies to remember your login session and your preferences on pastiwin. Cookies are small files stored on your device that help us recognize you when you return to our platform. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You can disable cookies in your browser settings, but this may affect your ability to use pastiwin.
We do not use cookies to track your activity across other websites. We do not share cookie data with third parties for advertising purposes.
Your rights regarding your data on pastiwin
You have the right to access your personal data on pastiwin. You can view your account information, transaction history, and profile details by logging into your account. You also have the right to request a copy of all data we hold about you — contact our support team to submit a data access request.
You have the right to correct inaccurate information. If your name, email, or other details are incorrect in your pastiwin account, you can update them directly or request our support team to make the correction.
You have the right to request deletion of your account and associated data, subject to legal and regulatory requirements. We may retain some information for a limited period to comply with anti-money-laundering regulations or to resolve disputes. We will inform you of any retention period when you request deletion.
How we protect your data on pastiwin
We at pastiwin use industry-standard encryption to protect your data in transit and at rest. Your login credentials are encrypted. Your payment information is encrypted. Our servers are protected by firewalls and intrusion-detection systems. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.
We limit access to your personal data to employees and contractors who need it to perform their job. All staff members sign confidentiality agreements. We do not store your data on unsecured devices or unencrypted networks.
Contact us about privacy
If you have questions about our privacy practices or wish to exercise your rights regarding your data on pastiwin, contact our support team. We will respond to your inquiry within a reasonable timeframe. If you believe we have violated your privacy rights, you may lodge a complaint with the relevant data protection authority in your jurisdiction.